2017 Global Accessibility Awareness Day
Thursday 18th May 2017 marks another Global Accessibility Awareness Day (GAAD), the event is now in its 6th year.
Digital accessibility is nothing new. Accessibility guidelines WCAG 1.0 were published in 1999 and the third iteration of those guidelines are being produced at the moment. With the new guidelines on the way to support Web Developers and Designers, we wanted to see just how satisfied people with disabilities are were with the current level of digital inclusion and accessibility.
In January Dig Inclusion and Visualise consultancy and training launched a customer satisfaction survey to gather the views of people with disabilities on using the internet. The full report of findings is now available to download.
Key findings include:
- 73% of our respondents use tablets and smart mobile phones to use the internet.
- 92% of respondents have come across websites that are not accessible to them
- 62% of users provided feedback on inaccessible websites
- 81% of users were unsatisfied with the response from companies regarding their accessibility issues
There are 10 million disabled people in the UK – this is not a minority group. By not improving or taking customers feedback seriously organisations are not only not meeting their obligations under the Equality Act they are losing potential customers.
Please do share the report and help raise awareness of digital accessibility.